Question:

Today we received the Didactum 50 Environmental Monitoring System. Unfortunately, we can not access this networked monitoring unit. The LEDs on the device do not light either. What can be the cause?

Answer:

Each environmental monitoring system is tested up to 6 days by a comprehensive burn-in procedure. Please check whether the DIP switch (see point 7 on the graphic) is on „Normal" position. If this is not the case, please replace the jumper with a ballpoint pen. After that, your remote monitoring unit should work properly.


Question:

I have initiated a reboot of my network enabled Didactum Monitoring System 100. Unfortunately, only the spinning circle appears after reboot. How can I reach the login to access the WebGUI my remote monitoring device?

Answer:

Please check if you are using a web browser such as Chrome, Firefox or Safari. Furthermore, please check if the latest Java plug-in is installed on your computer.

Please delete the cache and then start your web browser again. Then please enter the IP address of your Didactum remote site monitoring device in the browser field.

The login screen of your Didactum monitoring system will now appear.


Question:

I have finished the configuration of my Didactum network-enabled rack monitoring device. After removal of power for installation into server cabinet, all settings were lost. What is the reason?

Answer:

As mentioned in manual, only by clicking on disk symbol (upper right side of webGUI) the individual settings of your rack monitoring device will be stored permanently.


Question:

I have lost the password of my Didactum 500 monitoring unit. How can I reset it to default settings to access it`s webGUI again?

Answer:

Of course you can reset your remote monitoring device to default settings. Please download the latest firmware tool here:

https://www.didactum-security.com/en/didactum-downloads/firmware.html

In the packed zip file, you find another packed zip called „tools.zip“. Please unpack it and you will find these three tools:

factory-settings.zor – this file is used to restore your Didactum remote monitoring unit to factory defaults. After installing it, your device has default IP adress 192.168.0.193 with default gateway 192.168.0.1

Default user is „guest“ and default password is „guest“ (each without quotation marks). All sensor settings are reset to default settings. Of course you can upload your backup settings.

network-settings.zor – this file is used to restore default network settings of your networked monitoring unit. The default IP address is: 192.168.0.193. Default gateway is  192.168.0.1.

resetusers.zor – With this file, the users of your IP based remote monitoring device are reset to default settings. This is useful if you have lost the password of your Didactum monitoring unit. By installing this file, the default user is „guest“ and default password is „guest“ (no quotation marks).

Please copy the needed file in the root on an empty USB flash drive. Please make sure, that no other than the needed file is on the USB flash drive. Please remove power of your Didactum remote monitor and connect the USB flash drive to USB port on front panel. Connect power again to your monitoring unit.

Please wait while the contents of drive will be analyzed by the monitoring device. The recovery process is indicated by LED on the front panel of the remote monitoring unit. After reboot (all the LED lights go out), please remove USB flash drive.

Important: After installing the recovery file, you have to empty your browser`s cache.

If you have questions, please contact our support via e-Mail to support(at)didactum.com


Question:

I want to integrate my Didactum Monitoring System 50 into my exisiting Wireless LAN. How do I do that?   

Answer:

Simply connect the network cable of your remote monitoring device to an existing Wireless Router. Then log in to the WebGUI of the WLAN router and add the connected evironmental monitoring unit. After that, you should access via Wifi network your Didactum Monitoring System 50.


Question:

For the temperature & humidity monitoring of our server room we have obtained the Environmental Monitoring System 50. The notifications and alerts are working flawlessly. However, in the web interface under the item "Graphs" no measurement diagrams are displayed. Only the message „Currently no data to plot graphics" appears. What are we doing wrong here?

Answer:

To display the measurement diagrams in the webGUI, simply click on the "+" sign in the upper left corner. A new window will appear with the sensors connected to your networked remote monitoring unit. Then select the desired environmental sensors and then click on "ok". The measured data will then be displayed graphically immediately. The screenshot below gives you more information.


Question:

My IP-based 500 II environmental monitor does not get power. No LEDs are lightning on the main monitoring unit.

Answer:

Please check the fuse of your 500 II monitor. This is located right next to the power connector on the back. How to replace a defective fuse is described here.