Question:

We have an Environmental Monitoring System from Didactum in use and want to update the firmware. How can we check which model we are using and which firmware is?

Answer:

Simply log in to your monitoring device via web browser. Go to the menu item "Overal Stats". The entry "About system" will display you the device type and installed firmware version of your environmental monitor.

Question:

I have created a logic in my Environmental Monitoring System with an not supported browser. Now I can not edit or delete this logic scheme. How can I solve it?

Answer:

Please access the HTMTL-5 based web interface of the monitoring unit only with Google Chrome, Apple Safari or Mozilla Firefox. Please check also if you have installed the recommended Java plugin. Try to delete the rule created under "Logical scheme" using your non-supported web browser. You may need to restart the IT monitor device before doing that. If the created logic can not be deleted, please initiate a reset to the factory settings via the DIP switch or use the CPU tool contained in the firmware file. After the monitoring system has been returned to default factory settings, please use only Chrome, Safari or Firefox for it`s configuration. Your IP-based remote monitoring unit should then work properly as usual.

Question:

Today we received the Didactum 50 Environmental Monitoring System. Unfortunately, we can not access this networked monitoring unit. The LEDs on the device do not light either. What can be the cause?

Answer:

Each environmental monitoring system is tested up to 6 days by a comprehensive burn-in procedure. Please check whether the DIP switch (see point 7 on the graphic) is on „Normal" position. If this is not the case, please replace the jumper with a ballpoint pen. After that, your remote monitoring unit should work properly.

Environmental Monitoring System DIP-Switch
Point 7 shows the DIP switch of the Environmental Monitoring System. In operation, the jumper must be set to "Normal".

Question:

How can I reset my Didactum Environmental Monitoring System to default factory settings?

Answer:

In order to restore your Didactum Environment Monitoring System (connected to the power supply) to the default delivery state, you only need to jumper the DIP switch to the recovery position. All individual settings will be permanently deleted. After 15 seconds, please return the DIP switch to the normal position. The environmental monitoring device is then reachable under the default IP address "192.168.0.193". The login is "guest" / "guest". Then you can restore the backup of your configuration. Alternatively, you can "refuel" your Didactum Environmental Monitoring System using the CPU-tool included in the firmware file.

Question:

We have outsourced our server systems in an external data center! However, we want to monitor our server cabinets themselves. The racks are already densely packed and closet space is expensive. What size is the enclosure monitoring system of Didactum?

Answer:

The Rack Monitoring Systems of Didactum need one rack unit (1U).

The width of the appliance is 44, the height 4.4 and the depth of 7.5 inches.

19 inch mounting bracket for mounting the control unit in the technical or server rack are included.

Question:

What is the internal temperature sensor in Didactum IT monitoring system?

Answer:

All SNMP compatible Didactum monitoring systems are equipped with an internal temperature sensor.

This temperature sensor is used for measuring and monitoring the temperature inside the housing.

In the integrated logic of your Didactum monitoring system, you can set individual limits and the desired alert for this sensor.

Question:

We need several dozen different sensors for the monitoring of our data center. We want to obtain for reasons of cost, only one IP-monitoring system. How many analog sensors currently supports the Didactum monitoring system 500?

Answer:

The basic model of Didactum monitoring system provides 8 ports for analog sensors.

By mounting the Didactum expansion modules further analogue sensors can be connected.

Stand 01/2014, a single Didactum monitoring system 500 to monitor up to 96 different analog sensors.

Question:

I want to analyze the log messages to my server room monitoring. How can I export the syslog of my Didactum IT monitoring device?

Answer:

Your Didactum IT alarm system supports the easy export of syslog.

In the web interface of your Didactum monitoring system, please go to "Preferences".

There you will find the menu option "syslog".

Here are 2 types of exports to choose from:

  • Export to a syslog server. Here you simply enter the IP address of your Syslog server (eg Kiwi Syslog Server or rsyslog).
  • FTP export the syslog. Here the Syslog your Didactum alarm server will be uploaded to any FTP server and can be edited from there.

Question:

I want to integrate my Didactum monitoring system, including the sensors in my Nagios network management software. Where can I find the required MIB file?

Answer:

The time required for the integration of Didactum measuring and monitoring systems SNMP MIB file you can download directly from the multilingual web interface of the appliance.

To do this, go to the Web GUI menu item

  • "Preferences" and go to
  • "Network"

and then click on "Download MIB file".

Question:

I have connected a USB camera for the server room monitoring on my Didactum alarm reporting system. With this video camera, I would like to increase the security of our IT. Now I want that when entering the server room of a video image is sent from the event immediately. How does this work?

Answer:

The Didactum monitoring systems 500/500 DC / 600 can forward pictures attached USB video cameras by e-mail to the appropriate recipient.

This requires the server room, a motion detector installed, reports the access to the server room.

Here you can specify the desired action (s) for the sensor movement then in the integrated logic of your Didactum IT monitoring device then.

In your case select for the sensor motion alarm type as "Video".

Once in the server room movement or presence is detected, the Didactum alarm system automatically sends a video image of the event via e-mail.

Question

I want to transfer the device configuration on the other Didactum remote monitoring systems. How does this work?

Answer

The backup of the configuration is simple. Login to the WebGUI of your Didactum monitoring system. Under the menu item "System Menu" you will find the tab "Export". Then just click on the "Download current settings“. The created backup file "settings.zor“ you can easily import to the other remote monitoring devices.

To do so in English WebGUI, just go to "System Menu" on the tab "Firmware“ and select on menu entry „upload source“ the configuration file „settings.zor". Then click "Load" on the button. Once you have clicked on "OK", the reboot is initiated with the desired configuration.
 
Important: Please note that on all monitoring appliances the same firmware release is installed.

Question:

I have initiated a reboot of my network enabled Didactum Monitoring System 100. Unfortunately, only the spinning circle appears after reboot. How can I reach the login to access the WebGUI my remote monitoring device?

Answer:

I you see only a rotating circle, so please clear your browser cache and restart the web browser again.

Please check if you are using a web browser such as Chrome, Firefox or Safari. Furthermore, please check if the latest Java plug-in is installed on your computer.

Please delete the cache and then start your web browser again. Then please enter the IP address of your Didactum remote site monitoring device in the browser field.

The login screen of your Didactum monitoring system will now appear.

Question:

I want to export the eventlog of my network enabled Didactum remote monitoring device. How does it work?

Answer:

You can easily export the eventlog of your networked Didactum monitoring device.

In WebGUI of your SNMP enabled remote monitoring device you find the entry „Event log“. Here you see all events. In the upper left you find an icon „gear“. Click on it and you get a new tab. Here you can export the eventlog.

Question:

I have finished the configuration of my Didactum network-enabled rack monitoring device. After removal of power for installation into server cabinet, all settings were lost. What is the reason?

Answer:

As mentioned in manual, only by clicking on disk symbol (upper right side of webGUI) the individual settings of your rack monitoring device will be stored permanently.

Didactum Monitoring System
By clicking the disk icon, all made settings are loaded into the non-volatile memory of your Didactum remote rack monitoring system.

Question:

After I installed a SD memory card in my Didactum 500 remote monitoring device, I did get error messages. What is the reason?

Answer:

Didactum network enabled remote monitoring systems 500/500DC/600/700 only support SDHC cards (Secure Digital High Capacity).

SD Memory Cards with no HC are not supported. The manufacturer recommends to use only SDHC Cards with Speed Class 10 or faster.

The not supported SD card must be instantly  removed from your networked monitoring device. Otherwise, the unsupported SD card leads to system disturbances of your Didactum remote monitoring unit.

Didactum`s engineers have successfully tested SDHC cards with 32GB capacity and Speed Class 10. Please use exclusively SDHC cards from known brand manufacturers.

Question:

We are a global company. What languages do the networked IT remote monitoring devices from Didactum® support?

Answer:

Didactum`s multilingual web interface offers support for following languages (status 08/2016):

  • English
  • French
  • German
  • Italian
  • Korean
  • Polish
  • Russian
  • Spanish
  • Czech
  • Turkish


Currently in preparation is Chinese (Mandarin), Portuguese and Thai language support.  Upon request, additional languages can be integrated into the WebGUI of Didactum network-enabled remote monitoring units.

Please contact the product management of manufacturer Didactum®.

Question:

I have lost the password of my Didactum 500 monitoring unit. How can I reset it to default settings to access it`s webGUI again?

Answer:

Of course you can reset your remote monitoring device to default settings. Please download the latest firmware tool here:

https://www.didactum-security.com/en/didactum-downloads/firmware.html

In the packed zip file, you find another packed zip called „tools.zip“. Please unpack it and you will find these three tools:

factory-settings.zor – this file is used to restore your Didactum remote monitoring unit to factory defaults. After installing it, your device has default IP adress 192.168.0.193 with default gateway 192.168.0.1

Default user is „guest“ and default password is „guest“ (each without quotation marks). All sensor settings are reset to default settings. Of course you can upload your backup settings.

network-settings.zor – this file is used to restore default network settings of your networked monitoring unit. The default IP address is: 192.168.0.193. Default gateway is  192.168.0.1.

resetusers.zor – With this file, the users of your IP based remote monitoring device are reset to default settings. This is useful if you have lost the password of your Didactum monitoring unit. By installing this file, the default user is „guest“ and default password is „guest“ (no quotation marks).

Please copy the needed file in the root on an empty USB flash drive. Please make sure, that no other than the needed file is on the USB flash drive. Please remove power of your Didactum remote monitor and connect the USB flash drive to USB port on front panel. Connect power again to your monitoring unit.

Please wait while the contents of drive will be analyzed by the monitoring device. The recovery process is indicated by LED on the front panel of the remote monitoring unit. After reboot (all the LED lights go out), please remove USB flash drive.

Important: After installing the recovery file, you have to empty your browser`s cache.

If you have questions, please contact our support via e-Mail to support(at)didactum.com

Question:

I want to integrate my Didactum Monitoring System 50 into my exisiting Wireless LAN. How do I do that?   

Answer:

Simply connect the network cable of your remote monitoring device to an existing Wireless Router. Then log in to the WebGUI of the WLAN router and add the connected evironmental monitoring unit. After that, you should access via Wifi network your Didactum Monitoring System 50.

Question:

We use the Monitoring System 50 to measure important environmental conditions in our server room. In case of a failure of our air conditioning, we would like to receive SMS alerts directly to our mobile phones. How does this work without using a GPRS / GSM hardware modem?

Answer:

By using a so-called E-Mail to SMS gateway, the e-mail alerts of your remote monitoring device can be sent directly to your mobile phone via SMS. This paid service is offered by serveral cell phone providers. An e-mail to SMS Gateway is set up within minutes. Just contact the hotline of your wireless carrier.

Question:

We have procured the IP-based Monitoring System 100 III including GSM modem. Unfortunately our new SIM card is not recognized. What can be the cause?

Answer:

Our egineers regularly test the GSM modems of our remote monitoring systems with SIM cards from leading cell phone providers. Updated network operator settings are provided in the form of firmware updates. Please insert your SIM card into a mobile phone / smartphone. Check if your SIM card has already been activated. Often, the SIM card must be manually activated by the user. Then deactivate the pin code of SIM card with your mobile phone and plug it back into the internal GSM modem of your remote monitoring system. The SMS notification should now work properly.

Question:

What is included with the IP-capable Didactum Monitoring System 100 III?

Answer:

What is included with the IP-capable Didactum Monitoring System 100 III?

Answer:

In the scope of delivery of Monitoring System 100 III you find 1* monitoring device 100 III, 1* 100-240V 0.35A power supply, 1* sensor temperature, 1*10/100 CAT5E Ethernet patch cable, 1* USB 2.0 adapter cable MINI B-A W/F, 1*set of self-adhesive rubber feet, 1* connector for 4 dry contact inputs, 1* connector for 12VDC outputs, 1* EC certificate, 1* guarantee registration card, 1* English language quick start guide. For models with internal GSM modem 1* angle antenna is included. (State 07/2017).

Question:

I would like to attach the 100 III monitoring unit to the wall. Is that possible?

Answer:

The 100 III monitoring device from manufacturer Didactum offers a mounting bracket for screws on the bottom side of the metal housing. The diagram below gives you information about the dimensions in millimeters.

Dimensions remote monitoring unit 100 III

Question:

We connected a USB webcam to our IP-driven Remote Monitoring System 100 III. Works fine, we also get pictures / video sequences. Now we would like to receive a video by e-mail when the door of the server room is opened. This also works fine. Our problem is, that the video contains only gray image. 

Answer:

Please go to the menu point "Camera" in the web interface of your Environmental Monitoring System 100 III. Here you find the entry „USB Cam“. Here, please reduce the frames by second (FPS) to "5". Please also change the resolution of the USB video camera from "640x480" to "320x240". After that, the e-Mail transfer of videos from the server room should work properly.

Question:

We have installed the IP-driven 500 II system for safety and environmental monitoring in our 19 inch server cabinet. The settings in the "GSM Modem" menu have been set up correctly. We also deactivated the PIN query. Under "Current status" we always receive the message "Alarm". The signal strength of the GSM modem is displayed with 0%. How can this problem be solved?

Answer:

Please use a SIM card from a different mobile carrier. Our many years of experience have shown, that the various mobile carriers offer different mobile network coverage. Furthermore, the installation of a weatherproof outdoor antenna is recommended in server room and data center infrastructure. 

Question:

We need a IP-capable remote measuring and alarm system for monitoring of 24VDC infrastructure. Which SNMP-enabled monitoring device of the manufacturer Didactum supports 24VDC?

Answer:

The IP-based Monitoring System 500 II DC can be operated with DC voltage in the range of 24V to 60VDC. The manufacturer Didactum has explicitly tested this DC voltage range.

Question:

How can I connect the potential-free dry contact of the air conditioning system to the IP-based Didactum remote monitoring device? Do you need a special cable for this?

Answer:

For the connection of digital / dry contacts, please use a two-wire signal cable. Optionally, you can also use two wires of an RJ45 network patch cable. Connect this two wire cable to the alarm contacts of your air conditioning system and the dry contact inputs of your networked monitoring unit.

Question:

For the temperature & humidity monitoring of our server room we have obtained the Environmental Monitoring System 50. The notifications and alerts are working flawlessly. However, in the web interface under the item "Graphs" no measurement diagrams are displayed. Only the message „Currently no data to plot graphics" appears. What are we doing wrong here?

Answer:

To display the measurement diagrams in the webGUI, simply click on the "+" sign in the upper left corner. A new window will appear with the sensors connected to your networked remote monitoring unit. Then select the desired environmental sensors and then click on "ok". The measured data will then be displayed graphically immediately. The screenshot below gives you more information.

Select the sensors for sensor graphing.

Question:

We use the 500 II monitoring device to measure important environment factors in our pharmaceutical warehouse. For connecting additional temperature & humidity sensors, we have procured the CAN expansion unit for sensors. Despite multiple attempts, this CAN box does not appear in the menu item "CAN Configuration". What are we doing wrong here?

Answer:

Please check that your CAN unit has been correctly connected to your networked monitoring unit. Please also check the RJ12 CAN cable and the termination of CAN unit.

The installation instructions of the sensor expansion box can be found here. Furthermore, please check that the setting "Enable CAN" is activated in the web frontend under  Preferences" => "Network". Otherwise, no CAN sensors or CAN expansion units will be detected by your IP-based 500 II environmental monitoring unit.

 

Activation of CAN bus
Fig.: For the operation of CAN sensors and CAN units, the CAN bus must be activated on the Environmental Monitoring System.

Question:

My IP-based 500 II environmental monitor does not get power. No LEDs are lightning on the main monitoring unit.

Answer:

Please check the fuse of your 500 II monitor. This is located right next to the power connector on the back. How to replace a defective fuse is described here.

Question:

I have problems with my SIM card and the GSM modem. How can I find the cause?

Answer:

Please go into the settings of your GSM modem and change to "Debug" under "Verbosity Level". The IP-based monitoring system then will save the messages in a LOG file. This looks like this:

Network registration

First:

0 – No registration code

1 – Yes have registration code

2 – Yes have registration code  + additional

Second:

0 – No registration, no search

1 – have registration, home network

2 – No registration, no search

3 – registration denied

4 – unknown 

5 – roaming

 

The messages in the LOG file will help you to identify the problems of your SIM card.

Probleme SIM Karte

Question:

I would like to connect the dry contacts of my air conditioner with my SNMP enabled remote monitoring system (RMS). How do I connect the 2-wire dry contact cable?

Answer:

Manufacturer Didactum offers 2 different connections for TCP / IP based remote dry contact monitoring. These connection schemes of dry contact inputs is shown on the graphic.

Dry Contact Connectors

Question:

I have seen that Didactum's IP capable monitors are equipped with a ground connection. What is this connection for?

Answer:

Put simply, the grounding / earthing terminal is used for the functional grounding of the networked remote measuring and monitoring devices in the context of electromagnetic compatibility (EMC).

Question:

Which cable should I use if I want to put the IP sensors farther away from main sensor unit?

Answer:

Most of our network enabled sensors are supplied with a 2 meter long RJ11/RJ12 connection cable as well as mounting material (mounting kit / screws). The sensors are connected to the IP-based monitoring system via Plug `n` Play and automatically identified.

If you want to install the Didactum analogue sensors farther away from the Didactum control unit, you can order suitable RJ11 / RJ12 extension cables as well as sensor cables in our online store. Important: Please note that the Didactum DC sensors are wired exclusively via 6-core 6P6C patch cable.

Question:

How can I connect the dry contact of the air conditioning system to the IP based autonomous remote monitoring & alert system? Do you need a special cable for this?

Answer:

For the connection of  digital / dry contacts, please use a two-wire signal cable. Optionally, you can also use two wires of an RJ45 network patch cable. Connect the two-core cable to the alarm contacts of your air conditioning system and the dry contact inputs of your Didactum Monitoring System.